Privacy Policy

Date of last version: July 22, 2024

Version of the Privacy Policy: 1.2

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diio SpA (“diio” or “we”), a company incorporated in accordance with the laws of the Republic of Chile, operates the website https://www.diio.com (the “Website”) which together provides the services described below.

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This privacy policy (“Privacy Policy”) describes how diio collects, uses, shares and protects data that identifies or is associated with you (”Personal Data“) when you use our services, including the App, chatbot or websites (collectively, our”Services“), or when you otherwise interact with us, when you participate in meetings or interact through our customer support channels or on social media pages. In any case, this Privacy Policy does not apply to services that link to a different privacy policy.

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Our Privacy Policy applies to those who will use the Services, corresponding to users of the site and the services we provide (the”Users“, or”You“) and the participants of the meetings, as will be explained.

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To use our Services, diio needs to process certain Personal Data. This Privacy Policy applies to all acts of personal data processing in which diio acts as a data controller in the sense of Law No. 19,628 on the Protection of Private Life and the regulations that modify or replace it, and where applicable, the Regulation of the European Community 2016/679, General Data Protection Regulation (”GDPR“).

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Before accessing or using the Services, make sure that you have read and understood our Privacy Policy.

I. diio Services

diio is a data analysis platform that, using artificial intelligence, allows meeting organizers to check how they went and to analyze the participation of attendees in these virtual meetings. diio can be integrated with various video conferencing platforms, such as Google Meet, Microsoft Teams, Zoom or phone calls, as well as messaging services, such as email, WhatsApp or others.

As indicated, the data collected by diio originates from the interactions that users of the services have with third parties with whom they meet through these platforms.

The above, referred to as the”Services”.

II. Basis of Legitimacy of the Treatment

The legal basis that enables us to collect and process the Personal Data of users of diio is consent that you grant us when you create your account on the Website or the App in the manner described in the Terms and Conditions. You can access the Terms and Conditions through the following link.

In addition, in the case of a video conference made through a platform integrated with our Service, the user of the platform may desist from collecting information, if the person with whom they interact so requests.

III. What information do we collect?

When you access our Website, the App and/or use our Services, we collect, process and store certain Personal Data, which can be used alone or in combination with other information to identify you.

a. We collect information provided directly by you or during your interactions with us. For example:

  • When you create an account, we may ask you for contact information, such as your full name, date of birth, address, email address, phone number, password or username.
  • In the case of transactions, when you purchase our Services, we collect details about the transaction, such as Service-specific information, purchase price and date of the transaction.
  • In situations where you consent to the collection of specific data by us.
  • When you participate in a meeting, certain integrations of our Services may collect login information from your account (both on our Services and on accounts on integrated video conferencing platforms). In addition, we collect your profile picture, image and/or voice, user submissions, and text chat communications. We also collect the names and email addresses of the participants, the subject or description of the meeting, the location of the meeting, and any access details to the meeting. In either case, the users of the meeting will be notified of this, who will have the option to not participate.
  • When you communicate with us through integrated third-party platforms, we collect your profile ID on those platforms.
  • When you request customer support, we collect your feedback about our Services.
  • Information from other sources. We may collect personal information from the video conferencing platforms you use, or from other users, such as when they recommend our Services to you.
  • Through any other form of communication with us.

b. We also collect information from and about the computers, phones and other Internet-connected devices that you use and that interact with our Services, and we combine this information across the different devices you use. The information we obtain from these devices includes:

  • Geolocation information, if you have chosen to provide it when using the App.
  • Device ID.
  • Information about nearby Wi-Fi access points and cell phone towers.
  • Information that allows us to receive through the settings of the device you activate, such as access to your GPS location, camera or photos.
  • Information such as the name of your mobile operator or ISP, language, time zone, IP address, or connection speed.
  • Cookie data stored on your device, including identifiers and cookie settings.

c. In order to achieve the proper functioning of the system and services, this information may need to be processed and shared with:

  • Artificial intelligence service providers.
  • Cloud service providers such as Amazon Web Services (AWS) or Google Cloud Platform (GCP).

IV. Conservancy

The Website and the App may keep the information we collect about you for the duration of your relationship with diio and up to the statute of limitations to take legal action on your part in accordance with current regulations in Chile.

V. Information we may share with third parties

We will only share information about you with the following third parties:

  1. We share personal information only when you give your consent or give us direct instructions to do so.
  2. Under legal or contractual obligations, we will transfer your information to partners and service providers, under a framework of confidentiality of your personal information to carry out various tasks on our behalf, such as web hosting, data storage, payment processing and more.
  3. Only in response to legal requirements, we may disclose information to the competent authority, as specified in our Terms and Conditions.
  4. When necessary to obtain legal advice or to protect our business interests, we will share information with our lawyers and professional advisors.
  5. During interactions with other users, such as in meetings, we exchange information, including reports and analysis.
  6. If you submit public comments, testimonials or reviews about our services, we may share this information publicly.
  7. In situations involving mergers, asset sales, financing or acquisitions that affect our business, we may disclose relevant personal information.
  8. In addition, we may disclose aggregated data that cannot reasonably be used to identify you.

VI. Third-party services

We may integrate the following products or services to provide you with our Services. See their privacy policies for Zoom, Google Meet, Microsoft Teams, Amazon Web Services, OpenAI, Deepgram and other artificial intelligence service providers.

VII. Security

We have taken appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your Personal Data to those diio employees who have a technical and commercial need to know them. They will only process your Personal Data following our instructions and are subject to a duty of confidentiality, as detailed in the Terms and Conditions. The same obligation will apply to web service providers who sign any contract with us.

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We have put in place procedures to address any suspected personal data breach and will notify you and any applicable authority of a breach when we are legally required to do so.

VIII. Changes

diio may modify this Privacy Policy at any time. With regard to those substantial aspects, we will inform you of such modification to obtain your consent again, using the contact details that you provide us when creating your account. Any other changes will also be duly informed to these contact details.

IX. Data Transfer

Information collected while you use the Website, App and/or Services, including Personal Data, may be transferred to computers located outside of Chile. Any assignment must be made to jurisdictions that have a level of protection equivalent to or greater than that of Chile.

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We may transfer the data to third parties, for example, to storage providers of the Website and the App whose role is directly related to the correct execution of the Services, as indicated above.

X. Your rights as an owner

You have certain rights under applicable law, and in particular under Law No. 19,628 on the Protection of Private Life and any other legislation that replaces or modifies it. We also apply the standards of the GDPR. These rights are:

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a. Right to information and access: You have the right to request and obtain, from diio, confirmation as to whether the Personal Data concerning you is being processed by us, and if so, to access such data.

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b. Right of rectification:You have the right to have any inaccurate personal information about you rectified and to have any incomplete personal information about you completed. You can also request that we restrict the processing of that information. The accuracy of your information is important to us. If you do not want us to use your Personal Data in the manner set out in this Privacy Policy, or you need to notify us of any changes to your Personal Data, or you would like more information about the way in which we collect and use your Personal Data, please contact us at the details indicated in section XI.

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c. Right of deletion: You have the general right to request the deletion of your Personal Data in the following circumstances:

  • Personal Data is no longer necessary for the purposes for which it was collected;
  • You withdraw your consent to processing based on that basis of legitimacy and no other legal justification applies to the processing of your Personal Data;
  • We have illegally processed your Personal Data; and
  • The deletion is necessary to comply with a legal obligation that applies to us.

We will respond to a deletion request no longer than two business days, unless continued retention is necessary to:

  • Exercise the right to freedom of expression and information;
  • Compliance with a legal obligation under applicable law;
  • Compliance with management carried out in the public interest;
  • Scientific or historical research purposes, or statistical purposes, under certain circumstances; and/or
  • The establishment, exercise or defense of legal claims.

d. Right to restrict processing and right to object to processing: You have the right to restrict the processing of your Personal Data when:

  • You contest the accuracy of the Personal Data;
  • When the processing is unlawful, you can request, instead of having it deleted, that we restrict the use of illegally processed Personal Data;
  • We no longer need to process your Personal Data, but we need to keep it for the establishment, exercise or defense of legal claims.

You also have the right to object to the processing of your Personal Data under certain circumstances, such as when the processing is based on your consent and you withdraw that consent. This may affect the Services we can provide to you and we will explain this to you if you choose to exercise this right.

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and. Right to data portability: You have the right to receive your Personal Data that you have provided to us in a structured, commonly used and machine-readable format, or to ask us to send it to another person.

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f. Right not to be subject to automated decisions: We do not use automated decision-making, but when automated decision-making takes place, you have the right in this case to express your point of view and to challenge the decision, as well as to request that decisions based on automated processing that concern you or affect you in a significant way and are based on your Personal Data be made by individuals and not just by computers. This will be duly reported through the means you use to communicate with you.

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g. Right to object to direct marketing (“opt out”): You can choose whether or not to receive information from us. In every commercial communication, we will always offer you the option of exercising your right to object to the processing of your personal data for commercial purposes (known as an “opt out”) by clicking on the “unsubscribe” section of our emails or by choosing a similar opt-out option on any form we use to collect your data. You can also unsubscribe at any time by contacting us using the details indicated in section XI.

Please note that any administrative or service-related communication (to provide our services, or to notify you of an update to this Privacy Policy or the Terms and Conditions) will be addressed exclusively to our customers or business partners, and such communications generally do not provide the option to unsubscribe, as they are necessary to provide the Services. Therefore, please note that your ability to opt out of receiving promotional and marketing material does not change our right to contact you in connection with your use of our Website, the App or the provision of the Services.

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h. Right to withdraw consent: You have the right to withdraw your consent at any time by contacting us using the data indicated in section XI, without affecting the lawfulness of the treatment based on the consent prior to its withdrawal.

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XI. Information regarding the exercise of your rights

For the correct exercise of your rights, we provide you with the following contact information.

Responsible for the processing of your data: diio SpA

Legal representative: Paolo Giuseppe Ambrogio Colonnello Cánepa

Data Protection Officer: Paolo Giuseppe Ambrogio Colonnello Cánepa

Postal address: Santa Rosa 575, office 31, Puerto Varas

Email: info@diio.com

Contact form available at: https://forms.gle/fakWszH7PivAxpAj9

XII. Questions or concerns about the Privacy Policy

If you have questions or concerns about privacy when using our Services, please contact us at: info@diio.com.

XIII. Additional Information

The use and transfer of diio information to any other application, received from Google APIs, will adhere to the Google API Services User Data Policy, including Limited Use requirements.